These terms govern your use of Sniff as a seller. Please read them carefully before creating your account.
To sell on Sniff you must:
Sniff reserves the right to decline any application at its sole discretion without being required to provide a reason.
Your seller account is personal to you. You are responsible for all activity that occurs under your account, including any listings created, messages sent, and orders received.
All listings must accurately represent the item being sold. When you create a listing you confirm that:
Listings must fall within one of Sniff's four categories: Worn Socks & Footwear, Intimates & Lingerie, Nylons / Tights / Hosiery, or Activewear & Gym Sets. Listings outside these categories will be removed.
The following are strictly prohibited on Sniff. Violations will result in immediate and permanent account removal:
Sniff charges a platform fee on every completed sale. You set your own prices and keep the remainder after the platform fee and any payment processing costs are deducted.
| Fee | Amount | When charged |
|---|---|---|
| Platform fee | 30% of item price | Automatically deducted at payout |
| Payment processing | Included in platform fee | Covered by Sniff |
| Payout transfer | Free | NZ bank transfers at no cost to you |
| Listing fee | Free | No charge to create or manage listings |
Payouts are processed Monday to Friday between 8:00 AM and 10:00 PM NZST. Payouts are made to the NZ bank account you register during onboarding.
Funds from a sale are held in your Sniff balance until you upload tracking for the order. Once the courier scans the item and it is marked as picked up, your funds are released to your balance and become eligible for payout. If the item fails to be delivered and the buyer is refunded, those funds will be deducted from your balance or withheld from your next payout.
Sniff reserves the right to withhold payouts if there is a reasonable suspicion of fraud, an active dispute, or a violation of these terms under investigation. You will be notified by email if a payout is withheld.
You are responsible for shipping sold items to buyers safely and within the dispatch time you stated on your listing. The maximum dispatch window permitted on Sniff is 5 business days from the date of sale.
Sniff operates a buyer protection programme. You should be aware of the following as a seller:
Sniff handles all disputes directly with the buyer. Sellers are not contacted during a dispute investigation unless Sniff determines it is absolutely necessary. The best protection against a dispute is shipping promptly, packaging carefully, uploading tracking, and describing your items accurately.
Sniff is a platform built on anonymity, discretion, and mutual respect. All sellers are expected to:
Sniff does not provide direct messaging between sellers and buyers. If a buyer has an issue with an order, they raise it with Sniff directly. Our team investigates all disputes independently and sellers are not involved in or contacted during the dispute process unless Sniff determines it is necessary.
Sniff is designed to protect both buyer and seller anonymity. As a seller you should be aware:
By selling on Sniff you consent to the collection and use of your data as described in our Privacy Policy.
Sniff may suspend or permanently remove your seller account if you:
In the case of a serious breach (for example, prohibited content or off-platform solicitation) Sniff may act without prior notice and any pending payouts may be forfeited.
For minor breaches, Sniff will generally issue a warning before taking action. You may appeal a suspension by contacting [email protected].
Sniff is a marketplace platform that facilitates transactions between independent sellers and buyers. Sniff is not the seller of any item listed on the platform and is not responsible for the quality, condition, legality, or delivery of any item.
To the maximum extent permitted by New Zealand law, Sniff's total liability to you in connection with these terms or your use of the platform is limited to the total platform fees paid by you in the 3 months preceding the event giving rise to the claim.
Nothing in these terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Sniff may update these terms from time to time. When we make material changes we will notify you by email to the address registered on your account at least 14 days before the changes take effect.
Continuing to sell on Sniff after the effective date of any update constitutes your acceptance of the revised terms. If you do not agree to the revised terms you must close your seller account before the effective date.
If you have any questions about these terms or need to raise a concern, please contact us:
These terms are governed by the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the New Zealand courts.
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